Forum Contract Manufacturing

Job Type:

  • Full-time
  • Part-time

Number of hires for this role:

  • 2 to 4


  • Experience:
    • Customer Service in Manufacturing arena, 2 years (Required)
  • Language:
    • English and Spanish (Preferred)

Full Job Description

  • All general order entry duties; enter and maintain customer purchase orders in CRM
  • Provide timely feedback to customers regarding order status, shipping methods, expedites, etc.
  • Maintain a clean, safe and orderly work place
  • Communicate and follow up on routine matters with internal departments
  • Prepare customer certs/packing slips for Engineering orders
  • Maintain sales orders/part files and records, including technical drawings
  • Process order acknowledgements
  • Answer phones, greet guests
  • Other duties as assigned
  • High school graduate or equivalent with 3 – 5 years Customer Service in manufacturing environment
  • No Call Center Only Experience, Please
  • Demonstrated ability using Microsoft Office products
  • Ability to read title blocks on drawings/revisions
  • 1-2 years Technical Customer Service/Document Control a plus
  • Excellent communication skills, organized and detail oriented
  • Ability to multi-task, prioritize and manage time effectively
  • Must work well under pressure with a positive attitude
  • Must have a strong sense of responsibility
  • Dependable and trustworthy person


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance


  • Monday to Friday


  • Customer Service in Manufacturing arena: 2 years (Required)


  • Waterbury, CT (Preferred)

Work authorization:

  • United States (Preferred)


  • English and Spanish (Preferred)

Work Location:

  • One location


  • Monday to Friday

Work environment:

  • Office

Communication method(s) used:

  • Email
  • Phone

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company’s customer service policies
  • Other duties as requested

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

COVID-19 Considerations:

  • Masks are optional for employees and visitors
  • Personal protective equipment provided
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, and cleaning procedures in place
  • Facility is disinfectant sprayed every week, also if a COVID case is identified
  • Visitors must be registered before entering the facility

Work Remotely:

  • No
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